FAQ:
Our team is always available and excited to hear from you and assist with any queries, but to offer you convenience; here are some of the most frequently asked questions to save you time.
Q: How long does it take for TALTS to deliver?
A: With a exact time and date of delivery, our delivery promise is 6 - 9 days. However understanding the continual changes and different procedures each country has in place for customs, we do always advice our customer to allow a grace period of an additional 3 days if items aren't delivered in that period. Our team ensures and prioritises to communicate and provide all updates through provided tracking methods and emails from fulfillment to delivery.
United States – 4-6 business days
Canada, Europe – 4 - 6 business days
Australia, New Zealand – 6 -9 business days
Central & South America – 6 - 9 business days
Asia – 4 - 6 business days
Africa – 6 - 9 business days
Q: What payment gateway can I use?
A: Make payments confidence through any of our safe and secure payment gateways. We have availed Verifone (2CheckOut), Payfast and YOCO to ensure our shoppers safety and convenience when making payment to our store. TALTS and All our payment gateways do not keep our shoppers payment details as payments are made directly from shoppers bank/ app directly to ours.
Q: Can I trust the provided payment method?
A: Yes! We have meticulously chosen the most reputable, convenient and safe payment gateways to ensure your safety. Rest assured, no fraud can take place under our 24/7 support by our providers.
Q: Do you accept my country's currency?
A: Yes, TALTS accepts all global currencies through ANY of our payment gateways.
Q: Can I pay off my item?
A: Yes; that's our reason for integrating Payflex, to provide an option that simplifies payments for you while you enjoy the benefit of having the items sent to you WITHOUT PAYMENT IN FULL.
Q: Can I cancel my order?
A: Yes. Cancellations are welcome at any point of the sales process; please visit our refund and return policy.
Q: How can I track my parcel?
A: Simply use the tracking no. and link sent to you upon fulfillment to stay updated with the proceedings of your delivery; it is our priority to provide a precise date and time of you delivery. Alternatively, simply send us a mail to delivery@taltstudio.com for any delivery queries.
Q: How can I confirm my size?
A: We avail a size guide for each item in store; where a guide is not availed, regular sizes/ fittings are to be applied. With sneakers, we advise to always make use UK size for adequate size.